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DJI Care Enterprise Plus includes Flyaway Coverage for several DJI drones, offering replacements for flyaway incidents. The service covers major accidents and provides benefits like unlimited repairs, battery replacements, and free maintenance.
Flyaway Coverage for Worry-Free Operation
DJI Care Enterprise Plus now includes Flyaway Coverage for the DJI Mavic 3E, DJI Mavic 3T, DJI Mavic 3M, Matrice 30, and Matrice 30T.
The service benefits have been upgraded with no change in price. Existing users can directly enjoy the upgraded benefits without repurchasing. [1]
If a flyaway incident occurs, you can get a replacement product by paying a replacement fee. [2]
Major accidents that may occur during flight, such as collision, water damage, and flyaway, are covered by DJI Care Enterprise Plus, allowing you to confidently tackle challenges in harsh operating environments in usage scenarios such as firefighting, mapping, power line inspection, precision agriculture, and other industry applications.
[1] Refers to users who have purchased DJI Care Enterprise Plus, which is still within the validity period and has remaining flyaway replacement opportunities.
[2] The replacement products are of the same model and brand-new or equivalent to brand-new products in performance and reliability.
What are the prerequisites for using DJI Care Flyaway Coverage?
·The purchased model supports Flyaway Coverage. [3]
·The DJI Care Enterprise Plus is within its validity period and has remaining flyaway replacement opportunities.
·The DJI Care Flyaway Aircraft Report has been completed.
[3] Please visit the official DJI website and check the FAQ on the DJI Care Enterprise page for details.
FAQ
1. How does DJI Care Flyaway Coverage come into effect?
Account Linking and Remote Controller Binding:
After purchasing DJI Care Enterprise Plus, link your account and bind the remote controller via the latest version of the DJI Pilot 2 app. [4]
[4] Flyaway Coverage will not be available in cases where linking and binding operations were not completed prior to the flyaway incident, or if linking or binding was canceled prior to the flyaway incident.
Binding Method:
·For a brand-new and unactivated product, follow the popup binding instructions in the DJI Pilot 2 app during activation.
·For an existing product that has been activated, complete binding in the Device Management section of the DJI Pilot 2 app.
Binding Information Query:
After successful binding, you can check the binding relationship information in the Device Management section of the DJI Pilot 2 app.
2. How are the numbers and fees of Flyaway Coverage calculated?
During the validity period of DJI Care Enterprise Plus, if the aircraft is accidentally lost during use, follow the operation instructions on the official DJI website to report the accident information. You can purchase a replacement product at a discounted price once per year. [5] Please visit the official DJI website and check the FAQ on the DJI Care Enterprise page to learn more about the flyaway replacement fees for each model.
[5] When Flyaway Coverage is used, only the flyaway replacement opportunity will be deducted, not the DJI Care coverage limit. The flyaway replacement opportunity cannot be shared.
3. Which parts are covered by DJI Care Flyaway Coverage?
Aircraft bodies, along with the corresponding gimbal cameras, batteries, and propellers.
4. How do I use DJI Care Flyaway Coverage?
·Step 1: Follow the operation instructions on the official DJI website to submit feedback.
Visit https://repair.dji.com/cn/repair/flyaway to fill in your product information and personal information, and the system will generate a service case for you.
·Step 2: Confirm the service plan and complete the DJI Care Flyaway Aircraft Report.
DJI will analyze and evaluate the reported information and contact you for the subsequent service plan within 2-3 working days. After confirmation, you need to complete the DJI Care Flyaway Aircraft Report in the DJI Pilot 2 app.
·Step 3: Complete payment.
After confirming DJI’s quotation, click on the quotation to pay the fee.
·Step 4: DJI will ship the replacement product.
After receiving your payment, DJI will send you the replacement product.
5. What benefits does DJI Care Enterprise Plus offer?
In addition to Flyaway Coverage, DJI Care Enterprise Plus also offers the following benefits:
·Unlimited Free Repairs Within the Coverage Limit
During the coverage period, if your device is damaged due to accidents within the coverage range, you can enjoy unlimited free repairs within the coverage limit.
·Unlimited Sharing Coverage for Your Whole Fleet
DJI Enterprise products bound to DJI Care Enterprise Plus at the same period (within 30 natural days) can share the total coverage, with no limit on the number of bound devices and shared coverage.
·Free Maintenance for Worry-Free Use [6]
Purchase and bind DJI Care Enterprise Plus to receive one standard drone maintenance service free of charge.
[6] Factory Maintenance is available for the Matrice 30 Series, DJI Mavic 3 Enterprise Series, Matrice 30 Series Dock Bundle, Matrice 30T Dock Version, and Matrice 350 RTK.
·Battery Replacement Twice a Year [7]
Enjoy free replacement of two batteries every year.
[7] The battery replacement service is available for the Matrice 350 RTK.
6. What are the purchase conditions and methods for DJI Care Enterprise Plus?
·You can purchase the service if your product meets any of the following conditions:
A brand-new, unactivated DJI Enterprise product.
A DJI Enterprise product that has not been activated for more than 72 hours.
A DJI Enterprise product that has been repaired officially by DJI within 72 hours.
·How to Purchase: Contact us and we can help!